Carrier Information

We cooperate with DHL, DPD and other reliable parcel carriers for shipments from our Germany warehouse.

The available carrier may vary depending on the destination country, package weight, package size, address restrictions and local delivery rules.

Shipping Destinations

We currently ship to Germany and selected European countries.

Remote areas, islands, overseas territories, military addresses, P.O. boxes, or restricted postal codes may not be supported or may require additional confirmation. If your address cannot be delivered normally, we may contact you to confirm an alternative address, additional shipping charges, or order cancellation.

Oversized, overweight, high-risk, or special-handling items may require manual shipping confirmation.

EU and International Shipping Notes

All orders are shipped from our Germany warehouse.

Delivery time starts after the order has been dispatched and does not include order processing time.

EU orders are usually delivered by standard parcel carriers such as DHL or DPD.

For non-EU countries or special customs regions, customs duties, import VAT, clearance fees, or other customs-related charges may apply. Unless clearly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Mainland shipping rates apply unless otherwise stated. Remote areas, islands, overseas territories, or restricted postal codes may require manual confirmation or may not be supported.

Processing Time

Orders are usually processed within 1-3 days after being placed.

Weekends, public holidays, promotional periods, or peak seasons may extend the processing time.

Once an order is placed, it cannot be modified or canceled through the website.

We currently do not offer expedited processing or express shipping services.

Delivery Time

After dispatch, delivery usually takes 3-7 business days.

Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather, holidays, remote areas, or other factors beyond our control.

Shipping Fees

Shipping fees are calculated based on the destination country/region, package weight, and order value. Please use the table below to check the applicable shipping region and fee rule. The final shipping fee will be shown at checkout.

Shipping Rate Summary

Country-Specific Shipping Rates

The following countries are calculated separately due to higher shipping costs, carrier limitations, or customs requirements. Each country has its own shipping configuration, and the final shipping fee will be shown at checkout.

Customs, Duties, and Taxes

For non-EU countries or special customs regions, customs duties, import VAT, taxes, brokerage fees, or other customs-related charges may apply.

Unless clearly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs clearance may also cause delivery delays.

Large or Oversized Items

Some large, heavy, oversized, or special-handling items may not be eligible for standard shipping rates.

If an order requires special handling, manual freight quotation, or carrier confirmation, we will contact you after the order is placed to confirm the final shipping cost.

Signature may be required upon delivery for certain orders.

Split Shipments

All orders are shipped from our Germany warehouse. Depending on the items ordered, package weight, package size, packaging requirements, or carrier limitations, your order may be shipped in more than one parcel.

If your order is split into multiple parcels, each parcel may have a separate tracking number and may arrive at different times.

If you receive only part of your order, please check your shipment notification emails for additional tracking information. If another parcel has not arrived after a reasonable period, please contact our customer service team with your order number.

Order Tracking

After your order is dispatched, you will receive a shipment notification email with your tracking number.

If you have not received a shipment notification within 5 business days after placing your order, please contact our customer service team.

If tracking shows that the package has been delivered but you have not received it, please contact us within 7 days of the displayed delivery date.

Package Issues: Damage or Missing Items

If the outer packaging is damaged upon delivery, please take photos or videos of the damaged package and contact our customer service team within 3 business days of the displayed delivery date.

If any items are missing from your order, please provide photos of the parcel exterior, all items received, and your order number within 3 business days of the displayed delivery date.